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My Client Wants to Change How We Work


This week’s question from our portal “Ask Us Anything” comes from Karen.

This week, I saw a few instances where clients wanted to change the way we work together. In one particular case, the client is very happy with us—they’re satisfied with our work—but they want to change the structure of how we’re working. By doing that, it would be less beneficial for us.

The thing is, I’m hurt and cranky about it. What do you recommend I do?

You could ask the client some questions about it and figure out why they wanted to change the structure.

But I think the real problem is that you’re hurt by this. You’re taking it personally, and there’s nothing personal about it.

A business is filled with all kinds of changes that happen all the time. You don’t take it personally. You deal with it as a matter of fact.

You look at your contracts. You make sure they’re strong. See if anything needs to be changed.

It’s business. Everything is always up for negotiation.

If they want to change something and you don’t agree with the changes, then you have the right to no longer continue working with that person or company. They have the right to make changes as well.

You have options, and you need to look at your options.

Really, you should make the decision based on what’s best for your company… not based on how you feel.

What is best for the company?

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