<— return to the blog

Why did my best client let me go?

Facebook
Twitter
LinkedIn
Email
Print

This week’s question from my portal “The Neagle Code: Directions for Life” comes from Kalisee.

Neagle Code Question

Hi David,

I’m a social media specialist and I recently received an email from a really great client letting me know that she no longer wants to receive my services. She has 4 months left in her commitment with my company, and I have no idea what’s happened as she’s received great ROI from working with me. I’m not sure how to respond to her email. Do you have any suggestions?

Neagle Code Answer

Hi Kalisee,

Thanks for the question!

My number one rule of thumb in situations like this is to never respond via email.

I recommend you pick up the phone and reach out to your client.

First, it’s imperative that you find out what’s caused her to request to be released.

Do not make assumptions.

It could be that she’s had a family emergency or it could be that something has triggered her into fear, worry and doubt.

You’ll never know if you don’t call her, and if you don’t know, you can’t help her.

Approach the conversation in a way that let’s her know that you truly care about what she’s experiencing and ask questions that get to the bottom of what’s really going on.

From there you can decide together what is the best course of action.

In my experience, those phone calls are very powerful and usually end up in the client feeling better and sticking with the program with a renewed sense of possibility.

JustBelieve_Logo-01

PS: The Neagle Code: Directions for Life is a weekly no-cost program that is open to everyone! Each week, I’ll select and personally respond to one question received via the above “The Neagle Code” page that I feel in my heart will help the most people. (You may choose to remain anonymous if you wish, with our full support.) It is my deep, heartfelt intention that ~ in answering your questions ~ I may provide you with the Universal Truths that in committed application, will set you free.

P.S. Whenever you’re ready… here are 2 ways we can help you grow YOUR business:

  • The Successful Mind Podcast. Each week, we drop cutting edge information and strategies relating to success mindset, leadership, wealth creation, and relationships.
  • Join other like-minded small business owners in our Business Transformation Facebook Group! Allow us to be a place to share ideas, get advice, and meet others who value truth and growth!

Grab your ticket now before our Super Early Bird Pricing expires on July 2nd!

Art of Success Virtual Summit

June 26-28, 2024 VIRTUAL ONLY

What you can expect to learn during this 3 day event:

What you can expect to learn during this 3 day event:

  • How to uncover any unrecognized value conflicts that are keeping you from effectively solving recurring problems in your business.
  • How to make sound business decisions based on where you’re headed and what’s on the horizon.
  • How to connect to your “WHY” and the part it plays in your success.
  • And so much more over the course of 3 action packed days from the comfort of your own home or office!

If you’re ready to take ownership over your destiny and start living life on your own terms, this course will provide the step-by-step framework you need.

The time for excuses and playing small is over.

Are you ready to break through your limitations, gain unstoppable confidence, and claim the life you desire?

Then take the first step by joining 6 Steps to Personal Freedom right now.

Grab your ticket now before our Super Early Bird Pricing expires on July 2nd!

Program start date is October 9, 2023